If you are unsatisfied with your purchase in any way, Happy Toes offer a full refund on any item(s) returned within 14 days from day of purchase. The following conditions apply:

• Items returned have to be in original condition, unworn, unwashed and in their original packaging.
• Delivery charges for orders shipped out of our warehouse can not be refunded.
• Delivery charges for items returned back to our warehouse are not refunded except where incorrect items were shipped or error was on our behalf.
• Refund of purchase price is processed within 7 working days after receipt of returned items. You will be notified by email when refund has been processed.
• We reserve a right to charge additional delivery costs where there was no error on our behalf.
• If exchanging an item(s), sizes and colours requested are subject to availability.

Happy Toes can not be held responsible for items mailed back to us that got lost or misplaced before reaching us. You are advised to keep proof of posting for your return/exchange.

How can I return an item, exchange or ask for refund?

1. Contact us before returning any goods providing following details:

Your full name
Order number
Items and quantities being returned
Reason for return
If exchange what items, colours and sizes you'd like to send back

2. Mail your item(s) to the address below:

Happy Toes
PO Box 2049
FOREST HILL VIC 3131

3. Allow 7-14 days for your return to arrive (depending on where you're posting it from)

4. We will contact you advising your return/exchange or refund has been processed

Should you have any other questions/queries regarding our return policy please do not hesitate to contact our Customer Service via email.